Privacy Policy
International Transfers of Your Information
True Matchmakers is a global platform, and in order to provide our services efficiently, your
personal information may be transferred to and processed in countries outside of your
place of residence. These locations may include jurisdictions where our servers, partners,
or service providers are located — including, but not limited to, Canada, the United
States, and India.
Why Transfers Happen
We may transfer your data internationally for purposes such as:
- Hosting and infrastructure support
- Payment processing
- Customer service operations
- Technical development and data analytics
If you are located within the European Economic Area (EEA), the United Kingdom, or
other regions with strict data protection laws, please be aware that your information may
be transferred to countries that do not offer the same level of legal protection. In such
cases, we implement appropriate safeguards — including Standard Contractual Clauses
and other lawful transfer mechanisms — to ensure your data remains protected.
Commitment to Protection
Regardless of where your information is processed, we take steps to ensure that your
privacy rights are respected and your data is secured in accordance with this Privacy Policy
and applicable legal requirements.
How You’ll Be Informed About Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services,
legal obligations, or business practices. When we make significant changes, we will notify
you directly so that you remain informed about how your data is handled.
Notification of Changes
- If we revise our Privacy Policy in a way that materially affects your rights or the way
we use your personal information, we will notify you via email or through a
prominent notice on our website before the changes take effect.
- You will always have the opportunity to review the revised terms and, if the changes
involve new uses of your personal data, you may choose whether or not to
continue using the service under the new terms
We encourage you to review our Privacy Policy periodically so you are up to date on how
your information is collected, used, and shared.
How We Use the Information We Collect
At True Matchmakers, the information you share with us is used to create a safe,
personalized, and effective matchmaking experience. Here's how we may use the data we
collect:
- To deliver our services effectively, including building your profile, matching you
with compatible individuals, and facilitating meaningful introductions.
- To manage and maintain your account, ensuring your preferences, visibility
settings, and membership status are up to date..
- To provide dedicated customer support, address inquiries, resolve issues, and
improve user satisfaction.
- To analyze platform usage, engagement patterns, and behavior trends using
analytics tools, artificial intelligence (AI), and machine learning (ML) techniques —
allowing us to enhance our services and personalize your experience.
- To communicate with you, including updates on matches, appointment
reminders, membership options, and other relevant notifications via email, phone,
or in-app messaging.
- To suggest compatible matches based on your profile details and preferences,
and to share your profile with other members as part of our curated introduction
process.
How We Protect Your Information
At True Matchmakers, safeguarding your personal information is a top priority. We
implement a combination of technical, administrative, and physical safeguards to ensure
your data is secure, private, and used only for its intended purpose.
1. Data Security Measures
We use industry-standard security protocols to protect your information from
unauthorized access, alteration, disclosure, or destruction. These include:
- Encrypted data transmission (SSL/TLS) across our platform
- Secure server environments with firewalls and intrusion detection
- Regular software updates and vulnerability scans
- Access control restrictions to ensure only authorized personnel can handle
sensitive data
2. Restricted Access
Only designated employees, agents, or service providers with a legitimate business need
have access to your information. These individuals are bound by strict confidentiality and
data protection obligations.
3. Secure Payment Handling
All financial transactions made on our platform are processed through PCI-compliant
third-party payment gateways. We do not store full credit card details or banking
credentials on our servers.
4. Monitoring and Audits
We conduct periodic reviews and audits of our security systems and practices to ensure
they meet evolving regulatory and technological standards. We also actively monitor for
suspicious activity and take immediate action in case of a breach or threat
5. User Responsibility
While we take every reasonable precaution, we encourage users to also take steps to
protect their accounts by:
- Using strong, unique passwords
- Keeping login credentials confidential
- Logging out of public or shared devices after use
Despite our best efforts, no platform can guarantee absolute security. In the unlikely event
of a data breach, we will notify affected users and regulators as required by applicable
laws.
How We Keep Your Information Secure
At True Matchmakers, we take your privacy and data security seriously. We use a
combination of industry-standard technologies, protocols, and internal practices to help
protect your personal information from unauthorized access, misuse, or disclosure.
Data Protection Practices
- Encryption and Secure Transmission: Whenever you enter sensitive data — such
as payment details — on our platform, that information is encrypted using secure
socket layer technology (SSL) or other advanced encryption methods before it is
transmitted.
- Controlled Access: Access to your personal information is strictly limited to
authorized team members and service providers who require it to deliver our
services. Each individual is bound by confidentiality agreements and data
protection protocols.
- Physical and Administrative Safeguards: We implement internal policies and role based access controls within our organization to safeguard your information. Data
is stored in secure environments protected by firewalls, intrusion detection
systems, and monitored access.
Important Note on Internet Security
While we employ robust security measures, it is important to understand that no system
can guarantee absolute protection. Due to the inherent nature of the internet and digital
communication, we cannot promise that data transmitted to or stored on our systems will
be completely immune to unauthorized access or breaches.
Questions or Concerns
If you have any questions or concerns about how we protect your data, please feel free to
reach out to our team at [insert your privacy contact email here].
How Long We Keep Your Information
We retain your personal information only for as long as it is necessary to provide you with
our matchmaking services and fulfill the purposes outlined in this Privacy Policy. The
duration of retention may vary depending on your account activity, applicable legal
requirements, and operational needs.
Account and Service Use
- As long as your account remains active, we retain the personal information
associated with it to provide you with access to matches, communication features,
and account support.
- If you choose to delete your account, we will either securely delete or anonymize
your data within a reasonable period, unless retention is required for specific
reasons (outlined below).
When We May Retain Data
In some cases, we may retain certain information beyond account closure, including
when:
- We are legally required to keep records for compliance with tax, audit, or other
regulatory obligations.
- Information is needed for fraud detection, abuse prevention, or security
investigations.
- Retention is necessary to enforce our Terms of Service or to resolve ongoing
disputes.
- We require the data for internal operations such as analytics, platform performance
improvement, or customer support — in which case the data will be aggregated or
anonymized to prevent identification.
We do not retain or use your information to analyze your personal traits after account
closure.
Your Rights and Privacy Controls
At True Matchmakers, we believe in transparency and giving you control over your personal
data. We've built tools that allow you to manage your information directly through your
account dashboard. You can log in at any time to view, update, or correct the information
associated with your profile.
Rights Available to All Users
- Access and Updates: You may review and modify your profile details, preferences,
and communication settings directly within your account.
- Deactivate or Delete Your Account: You may request to deactivate or permanently
delete your profile by contacting our support team or using the available account
settings, subject to any applicable legal obligations we must fulfill.
Additional Rights for Users in the EU, UK, and California
Depending on your location and applicable privacy regulations (such as the General Data
Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA)), you may
have additional rights, including:
- Right to Access or Port Your Data
You can request a copy of the personal data we hold about you. In certain
jurisdictions, this may also include the right to receive that information in a
portable, machine-readable format
- Right to Correction and Deletion
If you believe any of the information we have is inaccurate, or if you no longer wish
for us to retain or process your data, you can request corrections or deletion by
contacting us. Please note that we may retain certain data to fulfill legal obligations
or complete active transactions
- Right to Object or Restrict Processing
You may object to how we use your data, including opting out of processing by
third-party service providers. However, please be aware that withdrawing your
consent or restricting necessary data processing may result in your profile being
deactivated, as our matchmaking service cannot function without essential
information such as your name, age, contact details, and relationship preferences.
- Right to Withdraw Consent
If you previously gave consent for us to process your data (e.g., for personalized
matchmaking or communications), you can withdraw it at any time. Withdrawing
consent may limit or end your use of our services.
- Requests Involving Other Users' Data
To protect all members' privacy, we cannot share information (such as messages
or shared content) involving another user unless they provide explicit written
consent authorizing the disclosure.
Verification of Identity
To ensure the safety of our users and the integrity of your personal data, we may ask for
proof of identity before processing any privacy-related requests. This helps us confirm that
the request is legitimate and protects you against unauthorized access to your data.
Who We Share Your Information With
At True Matchmakers, we respect your trust and are committed to protecting your privacy.
We do not sell, lease, or trade your personal information to third parties for commercial
gain. We only share your information in limited and controlled situations necessary to
deliver our services or comply with legal requirements.
1. Sharing with Other Members
To provide a meaningful and effective matchmaking experience, the personal details you
choose to share — such as your profile, preferences, interests, and photos — may be
visible to other registered members.
You are in control of what you share and can adjust your privacy settings at any time. We
encourage you to exercise discretion and only share information you are comfortable
disclosing to others on the platform.
2. Sharing with Our Service Providers
We may engage trusted third-party partners to help us operate and maintain our platform.
These partners may assist with:
- Website hosting and technical support
- Secure payment processing
- Data backup and storage
- Customer service tools
- Analytics and performance monitoring
These service providers may only access your information for the purpose of performing
their services on our behalf and are required to follow strict confidentiality and data
protection guidelines consistent with our privacy standards.
3. Sharing When Required by Law
We may disclose your personal data if we are legally obligated to do so, such as:
- In response to a subpoena, legal proceeding, or law enforcement request
- To protect our legal rights, enforce our Terms of Service, or respond to suspected
fraud or security concerns
- Where necessary to protect the safety or rights of our users, our company, or the
public
All such disclosures are made only to the extent required or permitted by applicable laws.
What Information Does True Matchmakers Collect?
At True Matchmakers, we offer a personalized matchmaking experience designed to
connect individuals who are seeking serious and meaningful relationships. To support this
goal, we collect and process certain personal and profile-related information that helps us
understand you better and allows us to facilitate compatible matches. By using our
platform, you consent to the collection, use, and sharing of your information with other
members for matchmaking purposes.
We collect information in three primary ways:
1. Information You Provide Directly
When you register or interact with our services, you may voluntarily provide:
- Basic personal details such as your full name, gender, birthdate, phone number,
email, location, education, occupation, income range, relationship status, photos,
and lifestyle preferences.
- Sensitive information which may include proof of identity (e.g., government-issued
ID), credit history (if applicable), cultural or family background, and other values based criteria relevant to finding a life partner.
- Payment details processed through secure third-party platforms if you choose to
upgrade to a premium membership (e.g., credit/debit card, banking information,
UPI).
- Testimonials and media including success stories, written feedback, or images
that you choose to share with us voluntarily.
- Event participation or surveys in which you may provide additional information
during contests, promotional activities, or platform-led feedback initiatives.
- Customer service interactions including any communication with our support
team, which may be recorded for training, monitoring, and quality assurance.
- Messaging data such as conversations or interactions with other members on the
platform, which are processed to maintain quality, trust, and user experience.
2. Information Collected Automatically
As you use our platform, we gather certain data automatically, including:
- Usage patterns like log-in times, pages visited, features accessed, searches made,
profile views, and communications with other users.
- Device and technical data such as IP address, device type, browser version,
operating system, error logs, cookie identifiers, and settings that help optimize your
experience and secure your account.
3. Information from Third-Party Sources
We may also collect limited information from external platforms and partners, such as:
- Social media integrations where you choose to log in using a third-party service
like Google or Apple, in which case we may receive your name, email, and basic
profile information as permitted by your settings.
- Verification providers when background, identity, or credit checks are conducted,
we may receive authentication data from those authorized third-party sources.
Would you like me to continue with the next section, such as How We Use Your
Information or How We Protect Your Data?
Cookies and Other Tracking Technologies
True Matchmakers, along with select third-party partners such as analytics and advertising
providers, uses a variety of tracking technologies — including cookies, web beacons, and
similar tools — to understand how users interact with our platform and to enhance your
experience.
These technologies help us:
- Recognize you when you return to the site
- Remember your preferences and settings
- Measure website performance and usage patterns
- Deliver relevant content and promotional messages
We may also allow certain trusted partners to place cookies on your device to support
personalized advertising or in-depth usage analytics.
Managing Cookies
You have control over how cookies are used on your device. Most web browsers allow you
to manage or disable cookies through their settings. Please note, however, that disabling
certain cookies may affect the functionality or performance of the site.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our data
practices, or your interactions with True Matchmakers, we’re here to help.
You can reach us at:
We are committed to addressing your inquiries promptly and transparently.
